Criteria and Measures of Customer satisfactions: SERVPREF, SERVQUAL, Customer Satisfaction, Service Quality, Total Quality Management, Kano's Model by Hadi Behzion (2014-02-06) PDF Online

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Criteria and Measures of Customer satisfactions: SERVPREF, SERVQUAL, Customer Satisfaction, Service Quality, Total Quality Management, Kano's Model by Hadi Behzion (2014-02-06) PDF Online